We are happy to exchange any purchases if you are not satisfy with the goods.
Unfortunately we regret that we don’t do refund.
If you want to make an exchange, please ensure that the items are in original condition with all original tags attached, please send within 14 days of shipping date when accompanied by the original sales receipt and a return authorization number.
To receive a return authorization number, email exchange@kniq.com.hk, and provide your name, order number, item(s) you wish to exchange and reason for the exchange. You are responsible for the return shipping costs. We are not responsible for return shipping costs. Goods should be sent within 2 days of receiving your RA number. We will process your exchange as soon as possible but please allow up to 7 days for your exchange to be processed. We have the right to deny exchange if the merchandise returned does not meet our return policy requirements.
When you send in an exchange, please insure the shipment. If the item is lost or damaged during shipping, we will not responsible for it. Therefore it is in your best interest to insure the package. Please send item to:
Kniq
4B, Vienna Mansion
55 Paterson Street
Causeway Bay
Hong Kong
Tel: (852) 2881 7903
Fax: (852) 2881 7902
PRIVACY POLICY
Kniq respects your right to privacy. Accordingly, we do not share or sell your information to any third-parties. Any and all information collected by Kniq is used solely for the purpose of processing of your order. Once you create an account with us, you are automatically included in our updates, newsletters and correspondences.
To request to have your name removed from these correspondences,
please email customerservice@kniq.com.hk
Please let us know how we can improve your online shopping experience
by emailing customerservice@kniq.com.hk
